Refund Policy

Process:

1. ELIGIBILITY FOR REFUND:
   Refunds will only be considered under the following conditions:

• The customer provides a clear and valid unboxing (open parcel) video recorded at the time of delivery

• The product is confirmed to be defective, damaged, incorrect, or incomplete upon verification

Any claim without a valid unboxing video will not be eligible for a refund under any circumstances.

2. MANDATORY UNBOXING VIDEO REQUIREMENT
   The unboxing video must:

• Start before the parcel is opened

• Clearly show the sealed package and shipping label

• Capture the complete opening process without cuts or edits

• Show all items received inside the parcel

Claims supported only by images, screenshots, or partial/edited videos will be automatically rejected.

3. RETURN AND INSPECTION PROCESS

• Approved returns must be shipped back to our warehouse as instructed

• Once received, the product will be inspected by our quality control team within 3 working days

• The product must be unused, in original condition, and returned with all original packaging and contents

4. REFUND APPROVAL

• If the defect or issue is verified, a refund will be processed to the original payment method within 5–7 business days

• If no issue is found or the claim is invalid, the refund request will be rejected

5. NON-REFUNDABLE CASES
   Refunds will not be processed in the following cases:

• No unboxing video provided

• Video is unclear, edited, incomplete, or recorded after opening

• Product returned is used, damaged by the customer, or not in original condition

• Claim does not match the returned product condition

• Incorrect or misleading claim is made

6. SHIPPING CHARGES
   Shipping, handling, and COD charges are non-refundable unless the return is due to a confirmed defect or an error from our side.

7. HYGIENE AND SAFETY POLICY
   Due to strict hygiene and safety standards for baby products, returned items cannot be resold. Therefore, all claims are subject to strict verification before approval.

8. FRAUD AND MISUSE
   Any attempt to misuse the refund policy, submit false claims, or provide misleading information may result in:

• Immediate rejection of the request

• Account restriction or blocking

• Refusal of future orders

• Legal action where applicable

9. POLICY ACCEPTANCE
   
   By placing an order with Hopper Baby, you acknowledge and agree to this Refund Policy along with our Terms of Service and Unboxing Video Policy.

For any support, contact: hello@hopperbaby.com